General Directorate of Services

The General Directorate of Services is made up of the following services:

The duties of these services are as follows:

This service is responsible for:

keeping all incoming and outgoing mail registers;
recording mail received by the Municipality and forwarding it to the relevant services;
ensuring that all correspondence, incoming or outgoing, is recorded and archived;
recording and checking all outgoing mail from municipal services and administrative annexes;
receiving mail sent to the Municipality by external bodies and distributing it to the administrative annexes after approval by the Director-General or their deputy;
distributing mail sent by the Municipality of Kénitra as instructed.

This service is responsible for:

collecting, documenting and keeping documents relating to local public affairs so that they can be classified, organised and made available to citizens, staff and heads of services and divisions;
keeping municipal decisions and regulatory orders;
keeping agreements signed by the Municipality;
keeping specifications (cahiers des charges);
keeping plans and maps of the city;
storing, copying and digitising all legal references;
numbering, recording and classifying legal and regulatory references;
keeping documents relating to public contracts and concession agreements;
keeping urban planning documents (development plans, sector plans and restructuring plans);
keeping documents relating to research and studies.

Reporting directly to the Director-General of Services, this service is responsible for:

carrying out part of the Director-General’s duties relating to coordination between divisions and services;
monitoring projects carried out by the Municipality and compiling activity reports from each service;
coordinating the Municipality’s various services;
preparing annual activity reports;
receiving telegrams sent to the Municipality and routing them by subject;
carrying out prior legal review of decisions by the Council or the administration;
helping to draft municipal decisions;
organising and supervising participatory governance activities;
representing the Municipality at national or international governance meetings at the request of the President or the Director-General;
preparing the Municipality’s Action Programme under the Director-General’s supervision, in coordination with all relevant services.

This service handles complaints from users of municipal services and residents of Kénitra. It is responsible for:

receiving, recording and forwarding complaints to the relevant services for investigation, and following up on how they are handled;
meeting complainants in person and preparing a file for each complaint;
advising and guiding complainants where necessary;
monitoring the outcome of complaints in coordination with other services;
supervising the online portal through which citizens can submit complaints;
supervising the free phone line;
making sure complainants receive a reply within a reasonable time.

This service is responsible for:

assisting the Council secretary in drafting the minutes of Council and committee sessions;
monitoring the work of the Council’s bodies;
preparing draft session agendas;
drafting minutes and reports of the Council’s bodies;
keeping documents relating to the Council’s bodies;
monitoring the work of the Executive Bureau and standing committees;
preparing Council sessions and standing committee meetings;
preparing files and decisions submitted to the competent authority for approval;
monitoring the implementation of Council decisions;
preparing ordinary and extraordinary sessions;
helping committee chairs document the reports and recommendations of standing committees.

Municipality of Kénitra